Thursday
Mar172011
Problem with order is resolved quickly
Thursday, March 17, 2011 at 2:57PM
Hi All,
Unfortunately we made a mistake with an order this week, just down to human error. We forgot to add signature panels to an order of full colour solid plastic cards.
We re-printed the order the same day the customer told us about the problem and dispatch on a pre-10am delivery.
I was looking on the couriers website for confirmation of delivery which happened at 9.03am today and then emailed a quick note to the customer to ensure all was ok.
We received a lovely reply which was:
Thanks very much - I've received the re-print this morning. All appears to be ok - will get in touch if any problems are spotted.
Your quick turnaround of the re-print is very much appreciated. Have been really impressed with your level of customer service
Thank you very very much to this customer for there understand with this mistake.
Bye for now.
Unfortunately we made a mistake with an order this week, just down to human error. We forgot to add signature panels to an order of full colour solid plastic cards.
We re-printed the order the same day the customer told us about the problem and dispatch on a pre-10am delivery.
I was looking on the couriers website for confirmation of delivery which happened at 9.03am today and then emailed a quick note to the customer to ensure all was ok.
We received a lovely reply which was:
Thanks very much - I've received the re-print this morning. All appears to be ok - will get in touch if any problems are spotted.
Your quick turnaround of the re-print is very much appreciated. Have been really impressed with your level of customer service
Thank you very very much to this customer for there understand with this mistake.
Bye for now.
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