I wrote a blog a few days ago regarding a plastic cards order which had been stolen while it was in the couriers delivery van.
This particular order had a deadline and the theft rendered the original design un-usable.
The customer submitted a new design, which meant that the card could still be used. This time however they incorporated a signature panel/write on strip to allow a table number to be written on the cards which would identify the user. We produced the new design with the signature panel/write on strip (we decided not to charge the customer additional money for the strips as after all the theft was not their fault, come to think of it, it wasn’t our fault either however we do try to ensure our customers are happy).
The replacements cards are due to be delivered today – please cross your fingers for us and the customer.