Hi All,

We have a customer at the moment who submitted terrible artwork for the full colour cards, he received his postal proof and was not happy with a number of things. My colleague very kindly agreed to wrestle with this artwork, free of charge and sent a proof over by email for him to approve prior to production of his 2nd postal proof.

He approved this email proof so we started production on the 2nd postal proof however the very next day the customer contacts us saying there is a typing mistake which our spell check department had not picked it up. My colleague was a little upset by this as it had taken him a long time to sort this customers artwork out and obviously he did not even bother to check the email proof properly. We do not have a spell check department, as a lot of our customers provide there own artwork (as this customer did!).

We are currently in the process of stopping production of the 2nd postal proof and yet again for no cost changing the customers own artwork.

I am not sure what the moral of this story should be, it could be for us not to fix customers artwork, make customers wait for 24 hours to approve an email proof, don’t bother at all the email proofs as they are not checked properly! Or should we just put this down as experience and try to to taint every customer with the same brush. Personally I think the latter is the best option however it is difficult!

Please please please, if you are placing an order with us, could you double and triple check all email proofs before approving them. Thank you!

Bye for now

We have a special offer on which is 100 x 760 micron full colour solid plastic cards for £85 + VAT or the quantity of 200 for £105 + VAT – the prices include delivery to one UK mainland address. This offer is not available with a postal proof or optional extras and is based on print ready artwork being supplied.

The idea is that this is a way to provide small runs of cards for a great price to customers but with minimal production time spent on the order hence how we can offer such good prices.

Unfortunately some customer’s do not appreciate that we want finished print ready and final artwork to quality for this offer and submit copious amounts of artwork to the wrong specification after we have spent time reviewing it and sending an email proof back. This really is not the way the special offer is meant to work!

If you want to take advantage of this truly wonderful offer please send your artwork over to the correct specification and we will be pleased to process it your order for you.

Bye for now.

A full colour plastic card

Today we have received more repeat orders than normal, one which was from 6 years ago.

Repeat orders are great and as time goes on we do receive more and more of them.

If it is an exact repeat plastic card order then we can usually turn it around a little bit quicker than if it was a brand new order.

We also often find that we are able to charge repeat customers the same amount for their re-order as we did many years ago, good to see that unlike a lot of things in life, plastic cards don’t have to cost more money!

A full colour plastic card for a taxi company

We have new galleries on our business cards website to hopefully give our customers some inspiration.

The two new galleries can be found on the links below:

We are going to add more business cards galleries over the next few weeks to assist our customer further with ordering creative business cards.

The interface that we have used for the galleries is very easy and great fun to use

Frosted clear business cards

Satin black business cards

Your comments regarding our new galleries are welcome.

a frosted clear plastic business card

We are amazed at how many people per day come to our website looking for club penguin cards.

Is it because club penguin cards when shortened becomes cpcards?

Who knows!

What is club penguin – is it a kids thing, is it kids that are coming to our website looking for a penguin?

All we know is we have nothing to do with it – we just print plastic cards and business cards.

A photograph of various file copies of frosted and satin black plastic cards

Hi All,

It’s one thing for us to produce good business cards and plastic cards but if the artwork supplied by the customer isn’t to the correct specification, then problems will arise.

We have in the last couple of months adopted a new approach to customer supplied artwork (predominantly for the full colour solid plastic cards).

On receipt all artwork is received to ensure it is technically ok to print.

If a customer supplies artwork which is nearly to the correct specification but needs small alterations we will make the alterations for the customer free of charge.

We will of course inform the customer that the artwork is not to the correct specification and ask that if any future artwork is submitted it is sent to us in the correct format.

We may occasionally ask for a deposit if extensive work is involved.

A lot of companies will accept any artwork files, even if they are technically not set up correctly and just print straight from them them resulting in the end result being less than desirable. We like to ensure that our customers are hippy with there cards and hence why we provide detailed artwork specifications and when necessary will reject artwork if the design team feels the quality of the end product will suffer. We do not reject artwork for the fun of it, we do it for the customers own benefit (some customer do not seem to realise this!).

We hope that our customer appreciate the help we provide.

A photograph of various file copies of frosted and satin black plastic cards

Hi All,

At Colour Plastic Cards we welcome any comments (good or bad) from our customers regarding how they found dealing with us and how happy they are with their plastic cards.

We value all comments, no matter how small, good or bad and we take any customer feedback seriously and and treat any negative feedback as constructive criticism so we can continue to improve our service.

We look forward to hearing from you soon with your comments.

Please email us at sales@cpcards.co.uk or leave a comment below in this blog.

Many thanks

All at Colour Plastic Cards Limited

Various plastic cards examples

We find most of our plastic cards orders are for membership cards or loyalty cards rather than normal business cards.

We can produce business cards / business card printing by offering any of our plastic cards products or our matt laminated business cards (card rather than plastic)

If you are interested in having business cards printed, email your requirements to us at sales@cpcards.co.uk

Example of business cards

Although our main business is printing plastic cards, such as our clear plastic cards or full colour plastic cards which are mainly used as loyalty cards or membership cards we also do business card printing.

Almost every business uses business cards, many not in huge volume, for example maybe they order just 250 or 500 cards which will last them for several years.

Some companies however orders 1,000 or more business cards for each employee and as employees leave and new ones arrive, new business cards are required.

On our full colour matt laminated business cards, we offer a free design service.

We often have customers requesting email proof after email proof with very slight changes to their artwork. The email proofs we provide are basically just the customers own artwork sent back to them.

We provide email proofs to ensure that the artwork has not become corrupt and that we have the correct files for them (e.g. we have not by accident selected the wrong one from our printing files). Customer seem to use them to proof read there own artwork! This really is not the point of them and basically causes unnecessary work for both the customer and for us.

We obviously want customer to be as happy as possible hence providing email proofs to ensure the artwork is correct. However we do really need to receive only the finished final, print ready, signed off artwork. Its such a shame that some customer consume so much of our time meaning that we can not help more customers in a quicker space of time.

We had a customer today who requested a 3rd email proof to show round a meeting they are having on Friday and they can not even confirm there embossing requirements which may mean a 4th submission of artwork.  We are wondering why they can not show their own artwork around the meeting? Surely this wold be easier for all concerned!?

Any comments would be welcome. We do not want to upset customers but we simply do not have enough time in the day.