Today we have been very busy with rush orders and we anticipate we will also receive a lot of rush plastic card orders this week. However, because of the Easter bank holiday weekend we are losing 2 working days (Friday and Monday) so this does not help us or the customers with a fast turnaround for those orders that are needed ‘yesterday’

However, as usual, if you have a rush order, email your artwork and details to us and we will see how we can help you.

To assist with the hassle that the Easter bank holiday causes, we are advising customers whose orders are being dispatched on Thursday to be delivered on Saturday AM, unfortunately, this does cost extra but will help to ensure that the customers plastic card order is delivered on Saturday AM rather than on Tuesday the following week.

Oh wow, we have had an over welming demand for very short turnaround times on plastic cards orders this week. We have managed to meet most customers requests however unfortunately we have had to decline a few orders due to the unrealistic timescale we were provided with.

I have now devised a standard template to email customers who require a rush order, it goes something like this:

Thank you for your enquiry, your deadline for plastic cards is very tight indeed. Are you able to extend this at all?

I am going to email over a quote to you shortly however I am unable at this stage to confirm whether or not we are able to meet your deadline. I am unable to confirm this for a few reasons including the following:

1) We may not be able to print your design;
2) Your artwork may take longer than expected to be finalised by yourself;
3) More order’s may be processed by us while we are waiting for your artwork, which means  your deadline has become unrealistic.

Please email your finished print ready artwork over to our specifications (see  http://www.cpcards.co.uk/templates.html for details) as soon as you can. I will then arrange for this to be reviewed in detail to ensure that we can print your design. I will at the same time confirm whether or not we are able to meet your deadline.

Please note that we will not promise you a timeframe that we can not offer however we do ask for your full co-operation in ensuring the order is processed as quickly as possible.

We will look forward to receiving your artwork and I will email your quote over shortly.

End of email.

Basically we are trying to ask customers to see things from our point of view, we never fib to customers (like some companies do) & promise things that we are unable to deliver. We are an honest company and want things to be right for our customers however we are reliant on correct information being provided to us. OK occasionally things do go wrong, but hey everybody makes mistakes sometimes. When things do go wrong we do everything we can to resolve the situation as quickly as we can.

We are just about back on top of things now so if you have a short turn around time for plastic cards please let us know and we will do our best to accommodate!