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Terms
and Conditions as of 01/01/04
Colour Plastic Cards (CPCARDS) Terms and Conditions of Business
1. Terms and conditions 1.2 CPCARDS terms and conditions, quotations and other
correspondence are E & O.E. 3. Website & email ©Copyright Colour Plastic Cards 2012. All rights reserved. Reproduction of this website, in whole or in part, in any form or medium without express permission from CPCARDS is strictly prohibited. Your use of this website is subject to our legal terms and conditions. 3.2 Information on Our Website 3.3 External Links 3.4 Email 3.5 Website feedback 4. Prices and quotes 4.2 All quotes are subject to sight of artwork 4.3 Every effort will be made to provide quotes as accurate as possible, however sometimes human error can and does occur. When you submit your order we will advise you of any cost differences before the order is processed. CPCARDS reserves the right to vary/revoke quotations without notice. For example, if the quotation is subject to error (typographical or otherwise). The customer is responsible for reviewing the quotation to ensure that all optional extras have been included, please email fora re-quote if optional extras / additional optional extras are required before placing an order. 4.4 Our advertised prices and quotes do not include VAT. 4.5 Quotes are valid for 20 days. 5. Customer supplied artwork 5.2 When the customer supplies artwork, it is essential
that it is high quality & high resolution. Low quality artwork
results in low quality printing. When customers supply artwork
that is ready to print, CPCARDS is not
responsible for any errors within the customers artwork. 6. CPCARDS design/artwork service 6.2 The customer is responsible for informing CPCARDS of the information required on the cards along with any technical termonoolgy supplied correctly. 6.3 Once an order has been placed refunds are not offered other than in exceptional circumstances. 7. Email proofs 7.2 If new artwork is submitted after seeing the second email proof, an additional cost of £25 + VAT will apply. 7.3 The customer hereby undertakes that they have due authority to approve the email proofs presented and that they will in no way, under no circumstances hold CPCARDS liable for any errors. 7.4 As we offer free samples and a postal proof for the full colour solid plastic cards it is solely the customers responsibility to ensure that the cards are suitable for the purpose they wish to use then for. 8. Colourings This colouring issue is unavoidable and we rely on your goodwill to accept this as a fact as we have no control over how your computer interprets the colours of any artwork supplied. 8.2 The colours on emailed proofs are a guide only. 8.3 Printing on frosted clear plastic cards can look less dense due to the semi-opaque nature of the frosted clear plastic cards. 8.4 The printing process used for the frosted clear plastic cards can create surface scratches on the plastic as it is fed through the printing machinery. When more ink colours are printed onto the frosted clear cards, more surface scratches will be on the cards as they have to be fed through the machinery multiple times for multiple colours. 8.5 The full colour solid plastic cards are printed in CMYK. We do not offer printing in Pantone colours. 8.6 Customers may require foil samples for foil printed cards (Frosted clear, satin black, white and metallic) if possible this will be subject to a £20 + VAT charge for each colour sample required. This is non refundable. 8.7 Our full colour plastic cards are printed using a CMYK printing process on each side of the card. This printing process has the same benefits and limitations as any CMYK printing process. Some images can appear 'dotty/grainy' click here to see an example and brief explanation. 9. Payment 9.2 Our prices are based on payment with order by credit or debit card online. We reserve the right to charge extra for payment by alternative methods (for example cheques). 9.3 Should, under exceptional circumstances a refund be offered, CPCARDS will require and goods provided to the customer to be returned via a trackable method (for example special delivery or courier with insurance). The cost of the postage / courier for the return will be at the expense of the customer and will not be refunded. Please conatact CPCARDS for the returns address. 10. Postal proofs – only applicable to full colour
solid plastic cards 10.2 In approving the postal proof CPCARDS is absolved from responsibility for errors which may still be present in the proof. The customer hereby undertakes that they have due authority to approve the artwork presented and that they will in no way, under no circumstances hold CPCARDS liable for any errors. Once the postal proof has been approved, we cannot accept responsibility for any changes or alterations and you will be charged full price for any reprints that may be required. 10.3 The customer is responsible for checking the proof to be correct and CPCARDS is absolved from responsibility for errors which may still be present in the proof. 10.4 Any changes to the artwork (wording etc) should have been made prior to the plastic card proof being made (i.e. at the email proof stage). Your first postal proof is included in the price however if after the first postal proof, new artwork is submitted (if supplying your own artwork) or your require further changes to artwork we have prepared for you, an administration fee of £25 + VAT will apply. This is payable on submission of your new artwork (if supplying your own artwork) or when requesting further changes to your design. This administration fee will apply to each new submission of artwork or change of design after the second postal proof, for example if you submit a 3rd set of artwork, a further £25 + VAT is payable. 10.5 For our full colour plastic cards, if after reviewing the postal proof, for any reason you decide not to proceed with your order and if in exceptional circumstances we agree to refund your money (the refund is at the discretion of CPCARDS managament and may not be offered), a minimum of £150 +vat (or full order value if lower than £150+vat) will be retained to cover our costs incurred and if applicable any additional money paid for additional proofs and artwork charges. 10.6 Sometimes, (when your cards are needed quickly or if you order a special offer)
you may need to decline a printed proof for our full colour plastic
cards. 10.7 For all cards (other than our full colour plastic
cards) Once an order has been placed and paid for it cannot be cancelled, quantity decreased
or money refunded. 11. Express Orders 12. Data files CPCARDS can not be held responsible for an excel files which includes information which is not to be printed on the cards (i.e. information contained in hidden cells) or data files which are presented in an inconsistent manners. If the data files are not presented in the same format as previously submitted and/or the excel file contains hidden information the number of cards affected will not be replaced free of charge by CPCARDS. 13. Turnaround times 13.2. ColourPlasticCards.co.uk CANNOT BE HELD RESPONSIBLE for any costs incurred to the customer for late delivery of goods or services, directly or indirectly. 13.3 The turnaround time we give is a approximate general time guideline and is not guaranteed. 13.4 For multiple items order, the turnaround time will be the same as the item which has the longest turnaround time. 13.5 For printing that also requires personalisation, or other value added steps that requires customer data files to be provided the turn around time begins when those files are subimited to CPCARDS specifications. 13.6 Our guarantee for express orders: We undertake to do everything possible to dispatch your order within the timeframe as advertised on cpcards.co.uk (or alternatively agreed in writing via email). If you have selected our express order service and the order is not dispatched within the express turnaround time we will refund the full express fee cost only. We will not refund any other cost of the order. The express service relates to the time for the order to be dispatched and is not the time period the order is expected to be delivered. This is due to orders being dispatched by a 3rd party carrier. Please be advised that very occasionally events do happen beyond our control, for example a printing plate being damaged during transit to us. 14. Delivery of your order 14.2 If the courier fails to deliver your order (for example you are not in to sign for delivery) a card will be left and your order will be taken to the local depot waiting for you to arrange delivery/collection. If after a period of time you fail to collect your order from the depot or arrange delivery, it will be returned to us. We can arrange to have your order delivered again, however, a delivery charge will be incurred to cover our costs for the 2nd delivery. We recommend that your delivery address is an address where someone is available during working hours to sign for and take the delivery. If the courier leaves a card because they are unable to deliver to you, please contact the depot as soon as possible. 14.3 Deliveries to certain areas in Scotland, Wales, Cornwall and
Offshore Islands may be subject to a 2/3 working days delay. 15. Complaints 15.2 CPCARDS aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact our Customer Service department at customerservices@cpcards.co.uk. 15.3 Claims for defects, damages, or shortages must be made by the client in writing no later than 24 hours after delivery. If no such claim is made, CPCARDS and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that CPCARDS performance has fully satisfied all terms, conditions and specifications. 15.4 CPCARDS liability will be limited to the quoted selling price
of defective goods, without additional charge for special or consequential
damages. 16. Displaying customers work 17. Movement – full colour solid plastic
cards 18.1.1 loss of revenue; 18.1.2 loss of actual or anticipated profits (including for loss of profits on contracts); 18.1.3 loss of anticipated savings; 18.1.4 loss of business and/or contracts; 18.1.5 loss of opportunity; 18.1.6 loss of goodwill; 18.1.7 loss of reputation; 18.1.8 loss of, damage to, or corruption of data or software; 18.1.9 Business Interruption 18.1.10 wasted expenditure; or 18.1.11 any indirect or consequential loss or damage (including, for
the avoidance of doubt, where such loss or damage is of the type specified
in Conditions 8.2.1 to 8.2.10). 18.1.12 if any items are returned to us they are done so at the cost of the customer 19. Governing Law 20. Customers terms and conditions
E & O.E. Privacy Policy
This privacy policy governs the manner in which CPCARDS uses, maintains and discloses information collected from customers.
Privacy CPCARDS is committed to developing long lasting relationships based on trust. CPCARDS will do everything in its power to ensure that your right to privacy is maintained and protected.
Information Collected
· Your name · E-mail address · Postal address · Telephone and facsimile numbers · URL · IP Address · Credit card information · Other billing information · Membership names/details
CPCARDS may also collect information on how users access the Website by using a tracking ID unique to each user through the use of cookies.
How we use this information
CPCARDS will not in any way share this information with a third party either for free or by selling it.
Under no circumstances will your personal information be passed to any third party. Your email address will never be given, or sold to spammers or junk mailers.
Special Offers and Updates
Legal Disclaimer
The CPCARDS Website contains links to other sites. Please be aware that CPCARDS is not responsible for the privacy practices of such other sites. You are encouraged to read the privacy statements of each and every Web site that collects personally identifiable information. The CPCARDS Privacy Policy as described herein applies solely to information collected by CPCARDS.
Maintenance of Information
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