A potential customer contacted us yesterday (Tuesday) as they had been let down by another printing company for their membership cards. I don’t want to mention the other companies name as it seems a little unfair however they are a large plastic card company. They desperately needed some cards for Saturday. Looking at the artwork the plastic cards are to be used at a motor show on the 5th March. The motor show is overseas so obviously some time needs to be built into the production to enable transportation by the customer to the overseas show.
I spoke to our production manager and she agreed that we would be ok to despatch the order of 1000 x plastic cards (760 microns thick with no optional extras) on Friday for delivery on Saturday. The Saturday delivery incurred an extra charge from our courier company but the customer was happy to pay this.
The order does have a very tight deadline of 3 working days however we felt that this is manageable. We would not accept an order if we felt we could not achieve the deadline.
The customer was genuinely appreciative of our help which is nice as our efforts often go with out any thanks.
If you are reading this Donna, thank you for your appreciation, it does mean a lot to us.
I will have my fingers crossed that everything runs smoothly with your order & that the motor show is a success for your company. Thank you again.