I have noticed recently that a few customers have being trying to stop production of there order after approving there postal proof (this relates to the full colour solid plastic cards).
We hate to upset customers however once the postal proof has been approved the order is immediately sent to production and the manufacturing process is started asap. We do make this as clear as possible however not sure what else we can do, any suggestions would be appreciated.
We did consider not sending orders to production immediately on approval by the customer however this obviously is not fair as some customers require the cards asap. Its also surprising the amount of time after approving the postal proof some customers enquire about changing the artwork, this can be days!
Please could we ask all customers to double and triple check both the email and postal proof before approving it.