We had an order for full colour solid plastic cards recently which did not go quite to plan.
The order was for a relatively small quantity of 250 plastic cards with white signature panels/write on strips.
We sent out a postal proof as always which was approved and proceed to print the full order. This all appeared to go to plan however on receipt of the order the customer noticed a glitch with the cards. It appeared that the cards had been accidentally over printed with another companies website address. The staff member in our bureau office must have got carried away.
Luckily the customer was very understanding, as after all, mistakes do happen & he obviously realised this. Thank you for your understanding if you are reading this.
We re-printed the cards and dispatched the replacements within one working day. The customer on receipt of the replacement cards emailed to say:
” Very many thanks for getting the new cards done so quickly… & for adding some extras, too: we really appreciate that. I did get them on Wednesday, but I’ve had manic days since & omitted to confirm receipt – apologies.”
We are sorry that the mistake happened in the first place and have put measures in place to ensure the same mistake is not made again. Its nice that a positive outcome has arisen from this mistake.
Ta ta for now