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1.1 We may change these Conditions from time to time. A change will be effective immediately upon publication of the modified Conditions at www.cpcards.co.uk/terms-and-conditions/
1.2 CPCARDS terms and conditions, quotations and other correspondence are E & O.E.
© Copyright Colour Plastic Cards 2016. All rights reserved. Reproduction of this website, in whole or in part, in any form or medium without express permission from CPCARDS is strictly prohibited. Your use of this website is subject to our legal terms and conditions.
4.2 All quotes are subject to sight of artwork
4.3 Every effort will be made to provide quotes as accurate as possible, however sometimes human error can and does occur. When you submit your order we will advise you of any cost differences before the order is processed. CPCARDS reserves the right to vary/revoke quotations without notice. For example, if the quotation is subject to error (typographical or otherwise). The customer is responsible for reviewing the quotation to ensure that all optional extras have been included, please email fora re-quote if optional extras / additional optional extras are required before placing an order.
4.4 Our advertised prices and quotes do not include VAT but do include delivery within England.
4.5 Quotes are valid for 20 days.
5.2 It is the customer's duty to ensure that any artwork, logos, pictures etc are authorised for use by the owner (or that you are the owner of) all Proprietary Materials and other matter incorporated into artwork, which is protected by any intellectual property rights.
5.3 When customers supply artwork that is ready to print, CPCARDS is not responsible for any errors within the customers artwork. This includes typographical errors, incorrect wording or incorrect colour values for work submitted as CMYK.
6.2 The customer is responsible for informing CPCARDS of the information required on the cards along with any technical terminology supplied correctly.
6.3 Once an order has been placed, refunds are not offered other than in exceptional circumstances. This is because you are purchasing a custom made product.
6.4 Email proofs will be provided for approval – see section 7 of these terms and conditions for more information.
6.5 We are unable to release the artwork files that we have created as part of our free artwork service or supply any of the graphics used within the design.
However, we will keep the artwork files for you which we can then use or amend for any future orders that you place with us.
7.2 The customer hereby undertakes that they have due authority to approve the email proofs presented and that they will in no way, under no circumstances hold CPCARDS liable for any errors.
7.3 As we offer free samples via SAE and the option to have a postal proof for the full colour solid plastic cards, it is solely the customer's responsibility to ensure that the cards are suitable for the purpose they wish to use then for.
This colouring issue is unavoidable and we rely on your goodwill to accept this as a fact as we have no control over how your computer interprets the colours of any artwork supplied.
8.2 The colours on emailed proofs are a guide only.
8.3 Printing on frosted clear plastic cards can look less dense due to the semi-opaque nature of the frosted clear plastic cards.
8.4 The printing process used for the frosted clear plastic cards can create surface scratches on the plastic as it is fed through the printing machinery. When more ink colours are printed onto the frosted clear cards, more surface scratches will be on the cards as they have to be fed through the machinery multiple times for multiple colours.
8.5 The full colour solid plastic cards are printed in CMYK. We do not offer printing in Pantone colours.
8.6 Our full colour plastic cards are printed using a CMYK printing process on each side of the card. This printing process has the same benefits and limitations as any CMYK printing process. Some images can appear 'dotty/grainy'.
8.7 A colour variation of the metallic base colour of our metallic plastic cards may occur from card to card and / or from batch to batch due to the printing process of the metallic base.
9.2 Our prices are based on payment with order by credit or debit card online. We reserve the right to charge extra for payment by alternative methods (for example cheques).
9.3 Should, under exceptional circumstances a refund be offered, CPCARDS will require and goods provided to the customer to be returned via a trackable method (for example special delivery or courier with insurance). The cost of the postage / courier for the return will be at the expense of the customer and will not be refunded. Please contact CPCARDS for the returns address.
Fraud and blackmail will not be tolerated - any customers who demands a refund, but will not return goods or threatens blackmail, including online blackmail, will be reported to the police.
10.2 In approving the postal proof CPCARDS is absolved from responsibility for errors, which may still be present in the proof. The customer hereby undertakes that they have due authority to approve the artwork presented and that they will in no way, under no circumstances hold CPCARDS liable for any errors. Once the postal proof has been approved, we cannot accept responsibility for any changes or alterations and you will be charged full price for any reprints that may be required.
10.3 The customer is responsible for checking the proof to be correct and CPCARDS is absolved from responsibility for errors, which may still be present in the proof.
10.4 Any changes to the artwork (wording etc) should have been made prior to the plastic card proof being made (i.e. at the email proof stage). If after the first postal proof, new artwork is submitted (if supplying your own artwork) or you require further changes to artwork we have prepared for you, an administration fee of £25 + VAT will apply. If you have placed an order for multiple cards, the £25 + VAT applies to each new set of artwork submitted. This is payable on submission of your new artwork (if supplying your own artwork) or when requesting further changes to your design.
10.5 For our full colour plastic cards, if after reviewing the postal proof, for any reason you decide not to proceed with your order and if in exceptional circumstances we agree to refund your money (the refund is at the discretion of CPCARDS management and may not be offered), a minimum of £150 +vat (or full order value if lower than £150+vat) will be retained to cover our costs incurred and if applicable any additional money paid for additional proofs and artwork charges.
10.6 Sometimes, (when your cards are needed quickly or if you order a special offer) you may need to decline a printed proof for our full colour plastic cards. We will email a POSTAL PROOF DECLINED STATEMENT & AGREEMENT and we will ask you to confirm via email that you have read, understood and agree to this proof declined statement).
10.7 For larger orders of full colour solid plastic cards, CPCARDS may agree to accept a deposit to produce the postal proofs and then take payment for the balance when the postal proof has been approved. Approval to print the full order needs to be given within 30 days of the postal proofs being received for this amount to be classed as a deposit against the full order. Should the full order not go ahead, this deposit will not be refundable in any circumstances.
10.8 For our hot foil printed plastic cards (Translucent, Satin Black, Metallic and White) we reserve the right to charge a 20% surcharge for designs that will result in a large wastage of cards during the printing process. We will advise you if this is the case so you can either accept the surcharge or amend the design to reduce the wastage of plastic cards.
Orders are not considered to be time of the essence and therefore we will not be liable for consequential loss, please see the section 18in our terms of business for limits to our liability.
CPCARDS can not be held responsible for an excel files which includes information which is not to be printed on the cards (i.e. information contained in hidden cells) or data files which are presented in an inconsistent manners. If the data files are not presented in the same format as previously submitted and/or the excel file contains hidden information the number of cards affected will not be replaced free of charge by CPCARDS.
13.2. ColourPlasticCards.co.uk CANNOT BE HELD RESPONSIBLE for any costs incurred to the customer for late delivery of goods or services, directly or indirectly.
13.3 The turnaround time we give is a approximate general time guideline and is not guaranteed.
13.4 For multiple items order, the turnaround time will be the same as the item, which has the longest turnaround time.
13.5 For printing that also requires personalisation, or other value added steps that requires customer data files to be provided the turn around time begins when those files are submitted to CPCARDS specifications.
We undertake to do everything possible to dispatch your order within the timeframe as advertised on cpcards.co.uk (or alternatively agreed in writing via email).
If you have selected our express order service and the order is not dispatched within the express turnaround time we will refund the full express fee cost only. We will not refund any other cost of the order.
The express service relates to the time for the order to be dispatched and is not the time period the order is expected to be delivered. This is due to orders being dispatched by a 3rd party carrier.
Please be advised that very occasionally events do happen beyond our control, for example a printing plate being damaged during transit to us.
Our normal office hours are Monday to Friday 9.30am to 5.00pm.
However, we are often working beyond these hours when the need arises. I.E.
- Office staff maybe performing admin tasks before or after 'normal office hours' which may include weekends.
- Studio staff maybe creating or fixing customers artwork before or after 'normal office hours' which may include weekends.
- Production staff maybe uploading artwork onto the press, printing artwork, cutting plastic cards to size, applying optional extras such as embossing or signature strips etc. before or after 'normal office hours' which may include weekends.
14.2 If the courier fails to deliver your order (for example you are not in to sign for delivery) a card should be left and your order will be taken to the local depot waiting for you to arrange delivery/collection. If after a period of time you fail to collect your order from the depot or arrange delivery, it will be returned to us. We can arrange to have your order delivered again, however, a delivery charge will be incurred to cover our costs for the 2nd delivery. We recommend that your delivery address is an address where someone is available during working hours to sign for and take the delivery. If the courier leaves a card because they are unable to deliver to you, please contact the depot as soon as possible.
14.3 Deliveries to certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 2/3 working days delay.
14.4 The courier company is an external company and operates under its own terms and conditions. If problems with the delivery arise, please contact us and we will assist you. However please note that we can not be held responsible for the actions of the courier or any late deliveries.
14.5 Please ensure that your order is fully checked on receipt to ensure everything is 100% correct for you (for example, that the following are as you requested; quantity, all personalisation details are included and are accurate, bar codes have been supplied as required, magnetic strips which have been encoded include all relevant information, etc, this list is not exhaustive). Please make any complaints in writing, within 24 hours of delivery.
15.2 CPCARDS aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact our Customer Service department at firstname.lastname@example.org.
15.3 Claims for defects, damages, or shortages must be made by the client in writing no later than 24 hours after delivery. If no such claim is made, CPCARDS and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that CPCARDS performance has fully satisfied all terms, conditions and specifications.
15.4 CPCARDS liability will be limited to the quoted selling price of defective goods, without additional charge for special or consequential damages.
15.5 All cards should be fully checked on receipt to ensure they fully meet your requirements. We recommend that all cards are checked prior to them being, for example, bulk mailed, attached to leaflets, handed out to members/customers. (this list is an example only and is not exhaustive) Occasionally errors can occur and we are happy to reprint any defective cards. CPCARDS liability will be limited to the quoted selling price of defective goods, without additional charge for special or consequential damages.
15.6 Please ensure that your order is fully checked on receipt to ensure everything is 100% correct for you (for example, that the following are as you requested; quantity, all personalisation details are included and are accurate, bar codes have been supplied as required, magnetic strips which have been encoded include all relevant information, etc, this list is not exhaustive). Please make any complaints in writing, within 24 hours of delivery.
15.7 We reserve the right to outsource part or all of the production of your order.
16.1 CPCARDS reserve the right to feature the customers card/design on CPCARDS website and/or use as a sample card within our sample packs and / or as a template / example on our website. However, if you prefer us not to please notify us in writing.
17.1 With our full colour solid plastic cards, movement of upto 1.5mm or so can occur due to stretching of the plastic and movement in the cutting process.
We shall not be liable for any of the following losses or damage (whether arising in contract, tort (including negligence), strict liability or otherwise and whether such losses or damage were foreseen, foreseeable, known or otherwise):
18.1.2 loss of actual or anticipated profits (including for loss of profits on contracts);
18.1.3 loss of anticipated savings;
18.1.4 loss of business and/or contracts;
18.1.5 loss of opportunity;
18.1.6 loss of goodwill;
18.1.7 loss of reputation;
18.1.8 loss of, damage to, or corruption of data or software;
18.1.9 Business Interruption
18.1.10 wasted expenditure; or
18.1.11 any indirect or consequential loss or damage (including, for the avoidance of doubt, where such loss or damage is of the type specified in Conditions 8.2.1 to 8.2.10).
18.1.12 if any items are returned to us they are done so at the cost of the customer
In the event of a breach in contact our liability will be limited to the contract price and we will not be liable for consequential loss (which shall include but is not limited to 18.1.1 to 18.1.11 - this list is not exhaustive)
CPCARDS is committed to developing long lasting relationships based on trust. CPCARDS will do everything in its power to ensure that your right to privacy is maintained and protected.
· Your name
· E-mail address
· Postal address
· Telephone and facsimile numbers
· IP Address
· Credit card information
· Other billing information
· Membership names/details
How we use this information CPCARDS may use gather informed for research purposes regarding the effectiveness of services, marketing, advertising and sales efforts.
CPCARDS will not in any way share this information with a third party either for free or by selling it.
Under no circumstances will your personal information be passed to any third party. Your email address will never be given, or sold to spammers or junk mailers.
Though every effort is made to preserve your privacy, CPCARDS may need to disclose personal information when required to by law. If it is deemed necessary that such action needs to be taken, CPCARDS will comply with judicial proceedings should a court order or legal process be served on Colour Plastic Cards Ltd.
The information provided to CPCARDS is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by CPCARDS. CPCARDS employs standard security measures to protect the confidentiality of the information. Although CPCARDS cannot guarantee that any loss, misuse or alteration of data will not occur; every effort is made to prevent such occurrences.
Once an order has been placed, refunds are not offered other than in exceptional circumstances. This is because you are purchasing a custom made product.
If after placing an order you decide not to proceed with your order and in exceptional cases, if we agree to refund money (the refund is at the discretion of CPCARDS management and may not be offered), a minimum of 50 % will be retained to cover our costs incurred.
Should, under exceptional circumstances a refund be offered, CPCARDS will require and goods provided to the customer to be returned via a trackable method (for example special delivery or courier with insurance). The cost of the postage / courier for the return will be at the expense of the customer and will not be refunded. Please contact CPCARDS for the returns address.
Fraud will not be tolerated - customers demanding a refund, but will not return goods, will be reported to the fraud department.
Payment is accepted in GBP
E & O.E.